Customers. We make the right connections.
We reach your customers with relevant creative communications that take full advantage of all the channels used. Our mission is to produce "communication that moves your customers". Connecting with them emotionally and moving them in a positive direction towards you. Whether it is online or offline we know how to energize your customers and deliver your messages with precision, power and purpose. We pride ourselves on making that vital difference that gets you noticed in a crowded market. Making the right customer connection is the difference between communication and great communication. It is the spark that ignites the imagination, that drives action and promotes success. Communication is our passion.
Performance. We like you to win.
Getting the most out of your communication investment makes us very happy. That is why we have structured our approach to ensure you keep on winning in the marketplace by delivering high-performance communications. Our Performance Model™ (see below) for achieving consistency in communications and market success is based on applying the right resources and expertise to your specific needs - whether they be orientation, activity or project driven.
Sometimes you know what you want, but are unsure of how to get there. Here we help you orientate your brand or sales communications with the right strategy and communication plan to reach your business goals. Sometimes you want to execute your plan, roll-out a campaign or new product and sometimes your need is a simpler one to update a brochure, a web page or film. We have dedicated resources that can work with these different levels, ensuring you always get what you need when you need it.
The Concept Factory - Performance Model™
| You |
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Orientation Level |
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Us |
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Brand Goals?
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Sales Goals?
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- Senior Communication Consultant
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| Activity Steered Level |
- Marketing Director/Manager
- Brand Manager
- PR Manager
- HR Manager
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- Creative Conceptualisation

- Activity Plan

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- Project Manager
- + Project Team
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| Project Steered Level |
- Marketing Manager
- Brand Manager
- PR Manager
- HR Manager
- Product Manager
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Project Type A
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Project Type B
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- Project Type A
- Project Manager + team
- Project Type B
- Project Manager + part of the team
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Results matter. We measure up.
The Concept Factory is a goal-oriented agency that will always keep the business objectives in sharp focus throughout your projects. We believe in measuring the performance of your campaigns and major marketing initiatives. This helps you to keep focus and maximize your return on your marketing communcations investment. It also allows for continual improvement and adjustments to new marketing channels as they become reevant, like social media. We will help you measure your performance with simple to implement measurements tailored to your needs. If results matter to you then you will find that The Concept Factory always measures up.